Jumia Kenya is one of the largest online retailers in the country, offering a wide variety of products ranging from electronics, fashion, beauty, groceries, and much more.
If you’ve recently made a purchase on Jumia Kenya and you’re not satisfied with your item, the company has a return policy in place that allows you to return the product within a specified timeframe.
In this article, we will walk you through the steps on how to return items on Jumia Kenya.
Step 1: Understand Jumia Kenya’s return policy
Before you make any purchase on Jumia Kenya, it’s important to read and understand the company’s return policy.
Jumia Kenya’s return policy states that items can be returned within 7 days after delivery if they are damaged, defective, or not as described on the website. The policy also applies if you change your mind about the product and wish to return it.
However, there are some items that are not eligible for returns, such as perishable goods, underwear, and certain health and personal care items.
Step 2: Initiate the return process
To initiate the return process, you need to go to the Jumia Kenya website and log in to your account.
Once you are logged in, navigate to the “My Orders” section and select the item you wish to return. Click on the “Return Item” button and select the reason for the return from the available options.
You will be required to provide additional information such as your contact details, the product’s condition, and the preferred return method.
Step 3: Package the item for return
After initiating the return process, you will receive an email from Jumia Kenya with instructions on how to package the item for return.
Ensure that the item is in its original packaging, with all the accessories, manuals, and tags included. If the item was delivered with a warranty or guarantee card, ensure that it’s also included in the package.
Step 4: Schedule a return pickup
Jumia Kenya offers two options for returning items: self-return or pickup by a Jumia Kenya representative.
If you opt for pickup by a Jumia Kenya representative, you need to schedule a pickup date and time that’s convenient for you. You can do this by contacting Jumia Kenya’s customer service team through their website, email, or phone.
Once you’ve scheduled the pickup, you will receive an email confirmation with the pickup details.
Step 5: Wait for the return process to be completed
After the item has been picked up, Jumia Kenya will inspect it to ensure that it’s in the condition it was delivered in.
If the item is found to be in good condition, the return process will be completed, and you will receive a refund for the item’s cost.
The refund can take up to 14 days to reflect in your account, depending on the payment method used.
In conclusion, returning items on Jumia Kenya is a straightforward process that can be completed within a few days. However, it’s important to read and understand the company’s return policy before making any purchase to ensure that you are eligible for a return.
Once you’ve initiated the return process, ensure that you package the item properly and schedule a pickup date that’s convenient for you.
With these steps, you can return any item on Jumia Kenya with ease.