How To Get A Refund From Kilimall

If you have made a purchase on Kilimall and want to request a refund, here are the general steps you can follow:

  1. Contact Kilimall Customer Service: First, try to contact Kilimall customer service to request a refund. You can do this by calling their customer service hotline, sending an email or message through their website or app, or using their live chat feature.
  2. Provide Relevant Information: When you contact Kilimall customer service, provide them with relevant information about your order, such as your order number and the reason for your refund request.
  3. Wait for a Response: After you have made your request, wait for Kilimall’s response. They will likely require some time to process your request and may ask for additional information.
  4. Follow their instructions: If your refund request is approved, Kilimall will give you instructions on how to return the product(s) and how the refund will be processed. Follow their instructions carefully to ensure a smooth process.
  5. Keep track of the process: Keep track of the refund process and make sure you receive the refund amount that you are entitled to.


Note that the refund policies and procedures may vary depending on the specific product, the reason for the refund request, and the terms and conditions of Kilimall’s refund policy.

Therefore, it’s essential to read and understand their policy before making any purchase.

Kilimall Kenya Contact Number

You can contact Kilimall in the following ways:

  1. Customer service hotline: You can call Kilimall customer service at +254 709 222 222 (Kenya) or +250 786 210 748 (Rwanda). Their customer service is available from 8:00 am to 8:00 pm, seven days a week.
  2. Email: You can also send an email to Kilimall customer service at Be sure to include your order number and any relevant information related to your query.
  3. Live chat: Kilimall also offers a live chat feature on its website and app. You can use this feature to chat with a customer service representative and get assistance with your query.
  4. Social media: You can reach out to Kilimall through their social media pages such as Facebook, Twitter, and Instagram.

It’s essential to provide as much information as possible when contacting Kilimall to ensure that your query is resolved quickly and efficiently.

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