GOtv is one of the most renowned set-top boxes among households in Kenya. Their decoders are some of the best and most reliable regarding network reception and an array of entertainment channels. Even so, Gotv Kenya customer care has one of the poorest PR strategies I have seen. They will take hours, if not days, to respond to their customer’s concerns and problems. Gadgets are prone to mechanical breakdown and downtimes.
The GOtv decoders particularly may run into some errors that fail the decoder. The most common errors that affect GOtv decoders are E-017 and E16. GOTV has gone the extra mile to provide solutions to these two problems on Facebook.
For some reason, though, the solutions seem not to work for some people. In case the solutions do not work, this is where you call in personal help from GOTV, asking their technicians to guide you through the process.
If you want to contact GOTV customer Care, there are various ways to reach them.
The First Option Is Through Their Mobile Numbers.
- 0711 066 000
- 020 423 6000
- 0711 066 555
Gotv Kenya Customer Care Social Media Accounts.
- Twitter: @GOtvKenya
- Facebook: GOtvKenya
Manage your Gotv Kenya account right from WhatsApp – anytime, anywhere! Find out how much to pay, make payments, clear errors and so much more.
To get started, save your Gotv number +254755896248, then make sure to have your Smartcard Number & Surname ready. Then, simply say Hi and follow the prompts!
The final option is to deliver the decoder to one of the customer care centers spread across the country. GOtv centers are mostly found in electronic stores that sell TVs and decoders, like supermarkets. You can also find them in makeshift tents across several towns in the country.
You should note that Gotv Kenya is well-represented in all 47 counties in Kenya. Customers from any country can use the detail provided in this article to contact GOTV customer care if there is any problem with their decoders.