Safaricom has issued a clarification explaining why M-Shwari is legally allowed to recover defaulted loans using funds held in a customer’s M-Shwari savings account. The clarification follows widespread complaints from Kenyans who reported that their M-Shwari savings were locked or unexpectedly deducted, raising public concern and debate on social media. According to Safaricom and its … Read more
Kenya’s internet market continues to expand rapidly, fueled by increasing digital adoption, remote work, e-commerce, and streaming demand. As of June 30, 2025, the Communications Authority of Kenya (CA) released the latest data on the market share of Internet Service Providers (ISPs). The report highlights how dominant players and emerging providers are shaping Kenya’s broadband and wireless … Read more
Safaricom has officially announced the largest M-PESA upgrade since 2015, scheduled to take place on Monday, 22nd September 2025. The company says the maintenance is part of its mission to keep M-PESA at the forefront of digital financial services in Africa. The upgrade will occur between 0:30 AM and 3:30 AM, during which all M-PESA services will be temporarily … Read more