Process to Clear Your Name and Loans Once Blacklisted on CRB

Sometimes you may be frustrated when seeking services only to find that you have been blocked due to being blacklisted on CRB (Credit Reference Bureau).

Listing with CRB is due to defaulted loan facilities that you may have taken with a financial institution. The listing with CRB should not worry you as it is reversible.

You can access CRB services from the Metropol website, Metropol Crystobol App, or by simply using the USSD code; 433.

Crystobol Registration Process.

To access the CRB services, first, you must register by following the following simple steps:

1). Dial *433# from your registered Safaricom line.

2). Enter your National ID Number; you must use the same ID number that you registered with on M-pesa.

3). Enter the Agent Number; if you were referred by a Metropol Agent, enter their Metropol Agent Number. Otherwise, enter 0 (Zero) to proceed.

4). Confirmation of entered details; Confirm the entered details to complete the registration.

MUST READ: Metropol Crystopol app: How to Check Your CRB Status

5). Payment; To complete the registration, you have to pay Sh100. To complete your registration, go to the M-pesa menu, select Payment Services (Lipa Na M-pesa) then select Paybill.

Enter 220388 as the Business Number and your ID Number (Which you used to register) as the account number. Enter 100 as the amount. Then enter your M-peas PIN and click on send.

6). Successful message; If the payment is successful, you will receive an SMS confirming your registration, together with your Crystobol PIN and link to your free credit report.

7). How to download your Free Credit Report; Your Credit Report will enable you to know which institutions have made you to be listed on CRB. To download your free Credit Report,

Remember to check your Metro score and your Credit Report regularly you might be blacklisted on CRB.

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