Consumer Awareness

Safaricom Explains Why M-Shwari Can Deduct Money from Savings

by
Safaricom Explains Why M-Shwari Can Deduct Money from Savings

Safaricom has issued a clarification explaining why M-Shwari is legally allowed to recover defaulted loans using funds held in a customer’s M-Shwari savings account. The clarification follows widespread complaints from Kenyans who reported that their M-Shwari savings were locked or unexpectedly deducted, raising public concern and debate on social media. According to Safaricom and its … Read more

Tweet
Share
Pin1
Share
1 Shares

Unclaimed Bonga Points Hit KES 4.5 Billion in Liabilities

by
Current Unclaimed Bonga Points Billions: Why Kenyans Are Losing Money

Safaricom’s Bonga Points loyalty program has rewarded millions of Kenyans over the years for using voice, data, and other services. However, despite their popularity, a shocking amount of these points go unused. By March 2022, unclaimed Bonga Points had accumulated to an estimated KES 4.5 billion in liabilities, according to industry disclosures. This means billions of shillings’ … Read more

Tweet
Share
Pin2
Share
2 Shares