Communications Authority of Kenya (CA) Office Location – Address, Contacts & Regional Branches

The Communications Authority of Kenya (CA) is the primary regulatory body overseeing the country’s ICT sector, including telecommunications, broadcasting, cybersecurity, and postal services. Whether you’re a business seeking licensing, a consumer with a complaint, or a researcher gathering data, knowing the CA’s office locations is essential.

This guide provides a detailed breakdown of the CA headquarters in Nairobi, regional offices, contact details, and services offered.

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1. Communications Authority of Kenya (CA) Headquarters

Address:

📍 CA Centre, Waiyaki Way, Westlands, Nairobi
📞 Phone: +254 703 042000
📧 Email: [email protected]
🌐 Website: www.ca.go.ke

Opening Hours:

• Monday – Friday: 8:00 AM – 5:00 PM
• Closed on weekends & public holidays

The head office is the main hub for regulatory services, including:

• Licensing for telecom & broadcasting
• Consumer complaints handling
• Cybersecurity & spectrum management
• Type approval of communication devices

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2. CA Regional Offices in Kenya

To improve accessibility, the CA has regional offices serving different parts of Kenya:

A. Coast Region Office

📍 3rd Floor, NSSF Building, Mombasa
📞 Phone: 0703 042152
📧 Email: [email protected]
📮 P.O. Box: 81081, Mombasa 80100
Counties Served: Mombasa, Kilifi, Kwale, Lamu, Tana River, Taita Taveta

B. Western Region Office

📍 1st Floor, KVDA Plaza, Eldoret
📞 Phone: 0703 042105
📧 Email: [email protected]
📮 P.O. Box: 2346, Eldoret 30100
Counties Served: Uasin Gishu, Elgeyo Marakwet, Baringo, Samburu, Nandi, Trans Nzoia, West Pokot, Turkana, Vihiga, Kakamega, Busia

C. Nyanza Region Office

📍 2nd Floor, Lake Basin Mall, Kisumu
📞 Phone: 0703 042130
📧 Email: [email protected]
📮 P.O. Box: 2016, Kisumu 40100
Counties Served: Kisumu, Siaya, Homa Bay, Migori, Kisii, Nyamira, Kericho, Bomet, Transmara (Narok)

D. Central & Eastern Region Office

📍 Ground Floor, Advocates Plaza, Nyeri
📞 Phone: 0703 042181
📧 Email: [email protected]
📮 P.O. Box: 134, Nyeri 10100
Counties Served: Nyeri, Murang’a, Nyandarua, Kirinyaga, Embu, Tharaka Nithi, Meru, Laikipia, Isiolo, Marsabit, Garissa, Wajir, Mandera, Mwingi (Kitui)

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3. What Services Does the CA Offer?

The Communications Authority of Kenya plays a critical role in:
✔ Licensing telecom & broadcasting operators
✔ Managing Kenya’s frequency spectrum (for radio, TV, mobile networks)
✔ Consumer protection (handling complaints about poor service)
✔ Cybersecurity enforcement (through the National KE-CIRT team)
✔ Type approval of devices (ensuring only certified gadgets are sold in Kenya)
✔ Universal Service Fund (USF) – Expanding internet & telecom access to rural areas

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4. How to Contact the CA for Complaints or Inquiries

• General Inquiries: [email protected]
• Consumer Complaints: [email protected]
• Phone: +254 703 042000 (Head Office)
• Social Media: LinkedIn (Communications Authority of Kenya)

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5. Directions to the CA Headquarters in Nairobi

📍 Google Maps/Waze: Search “Communications Authority of Kenya, Waiyaki Way”
🚗 Parking: Available within the CA Centre premises
🚌 Public Transport: Matatus to Westlands or buses along Waiyaki Way

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Conclusion

The Communications Authority of Kenya (CA) is a key player in Kenya’s digital transformation. Whether you need licensing, consumer protection, or cybersecurity services, knowing their office locations and contacts ensures smooth access to their services.

For more details, visit their official website: www.ca.go.ke.

📢 Have you visited the CA offices before? Share your experience in the comments!