How to Report Mpesa Fraudsters in Kenya

Mpesa Fraudsters are becoming increasingly common, and as technology advances, fraudsters are constantly devising new schemes.

As a result, it is critical to be aware of fraudulent activities and take appropriate precautions to protect yourself and others from becoming victims of Mpesa fraud.

Here’s what you can do to report Mpesa fraudsters:

1. Contact Safaricom Customer Care

The quickest way to report Mpesa fraudsters is to contact Safaricom Customer Care Services.

Dial 100 (for prepay customers) or 200 (for postpay customers) from your Safaricom line to reach the customer service helpline. It should be noted that calling these numbers is completely free.

You can also make a chargeable call from any other network to +254 722 000 100.

After your call is received, explain the situation to the customer service representative and provide them with all relevant details about the fraud.

Alternatively, you can email Safaricom’s customer service team at  with a detailed account of the fraudulent activity, including any relevant transaction details, phone numbers, and any other information that can assist them in investigating the issue.

And if you decide to contact Safaricom Customer Care Services via social media, please use the following official handles:

2. Forward the message to 333

If you suspect to have received a message or a call from a fraudster, immediately report their phone number by texting it to 333.

By doing this, Safaricom will investigate the number to see if it is associated with any fraudulent activity.

If it turns out that the number is linked to fraud, Safaricom will block it so that it does not defraud other customers in the future.

It is important to note that sending this message to Safaricom is completely free of charge.

3. Report to the police

Sometimes, some frauds are too large for Safaricom to handle, and in such cases, it is best to file a police report.

To file a formal complaint against the Mpesa fraudsters, go to your nearest police station. Bring any evidence you have related to the fraud, such as transaction records, text messages, or emails.

Furthermore, if you have a recorded conversation, the better, you should report it to the police.

Also, give them a detailed statement outlining what happened as well as any information you have on the fraudsters. They will take action and guide you through the necessary steps.

You can also call the police by dialing 999 or 911 from your phone.

4. Report to the Directorate of Criminal Investigations (DCI)

To be precise, the DCI is in charge of investigating and prosecuting criminal activities in Kenya.

All you have to do is report the Mpesa fraudsters to the nearest DCI office or their website at Make sure you give them all of the pertinent information, including the nature of the fraud and any evidence you’ve gathered.

You can also reach them by phone at 020 720 2000, 020 334 3312, or the toll-free number 0800 722 203.

5. Report to the Communications Authority of Kenya (CAK)

You can also report the Mpesa fraud to the Communications Authority of Kenya, which is in charge of regulating Kenya’s telecommunications industry.

To be more specific, CAK is authorized to handle all complaints filed against licensed communication service providers.

However, you must have reported the fraud to the aforementioned authorities. If your complaint is not satisfactorily resolved, you may report the fraud incident to the authority.

Therefore, if all else fails, this should be the last option.

So, to file a complaint with CAK, go to their website at or call their toll-free number at 0800 222 333.

Provide them with details of the fraud incident plus your reference number and they will sort you out.


So, if you were wondering how to report Mpesa fraudsters, hopefully, this article will come in handy.

Remember that reporting the fraud as soon as possible increases the chances of catching those responsible and preventing further harm to others.

It’s also a good idea to provide accurate and detailed information about the fraudsters, such as their names, phone numbers, and any other identifying information. This will help authorities with their investigations and may prevent further fraudulent activity.

Finally, Mpesa agents should join a common WhatsApp group in their area to receive alerts in the event of any fraudulent activities in their area. By doing so, they will receive immediate protection from such fraudsters.

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